Services

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores..

The remote monitoring and management of servers, desktops and mobile devices is a common type of managed IT service.

IT consulting and advisory services involve guiding organizations on how to effectively use technology to meet their business goals. This can cover a wide range of activities, including:
Technology Strategy: Helping companies develop IT strategies aligned with their business objectives. This might involve evaluating current technology, recommending new tools, and planning long-term IT goals.
System Implementation: Assisting with the selection, implementation, and integration of new software or hardware systems. This can include project management to ensure that installations are completed on time and within budget.
Cybersecurity: Advising on best practices for protecting digital assets. This includes risk assessments, developing security policies, and implementing security measures to safeguard against cyber threats.
Data Management: Offering guidance on managing data effectively, including data storage solutions, data governance, and ensuring data quality.
Cloud Computing: Advising on cloud strategies, including selecting cloud providers, migrating to the cloud, and optimizing cloud usage for cost and performance.
IT Infrastructure: Evaluating and recommending improvements to an organization's IT infrastructure, such as networks, servers, and workstations.
Compliance and Regulatory Issues: Ensuring that IT practices comply with relevant laws and regulations, such as GDPR, HIPAA, or industry-specific standards.
Change Management: Helping organizations manage the transition to new technologies or processes, including training staff and addressing any resistance to change.

Cost Management: Analyzing IT expenditures and identifying opportunities to reduce costs while maintaining or improving service levels.
Innovation and Emerging Technologies: Providing insights into new and emerging technologies that could benefit the organization, such as AI, machine learning, and blockchain.

Cybersecurity is the practice of protecting systems, networks, and programs from digital attacks. These cyberattacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users via ransomware; or interrupting normal business processes.

Implementing effective cybersecurity measures is particularly challenging today because there are more devices than people, and attackers are becoming more innovative.